Jai Maa Tour & Travels

General Terms | Payment Procedure | Cancellation Policy

General Terms
  • As of now we are not holding any service, it will be subject to availability.
  • Choice of hotel is not available in group tour, mentioned or similar hotel will be provided kindly check hotel rating and other details on respective website.
  • SIC means Seat-in-Coach basis. Coach will cover 4 to 5 hotels.
  • Luggage allowed : One hand baggage and Maximum 20 kgs of baggage is allowed. Carriage of Extra Baggage or LCD TV will be at clients own arrangements or at an extra cost, which will be advised by the local tour Operator.
  • Budget Package is not suggested for Couples or Families.
  • Promotional package which is available only for limited seats which cannot be hold and subject to availability of seats on mentioned departure dates.
  • Tour prices are subject to change in the event of increase in hotel room rates levy by the hotel especially during peak season / holiday surcharge and major events/ fairs and convention.
  • Equivalent * means the hotels with per night room tariff differential in the range of ten-fifteen dollars approx.
  • Package Cost includes (Ground handling charges) Dollar segment, which will be taken out of your BTQ (Basic Travel Quota)
  • Room type (Double or twin is subject to availability and sole discretion of the hotel)
  • Above package is subject to change without prior notice.
  • Hotel Check in time is 2 PM to 4 PM.
  • Triple occupancy is not allowed in some hotels. In that case extra adult availability & cost would be charged according to situation with prior notice.
  • Budget hotel with no star category will be booked;
  • BREAKFAST: Fixed breakfast as per hotel discretion;
  • All dinners will be Indian and will be served at Indian restaurant (depend on destination choosen).
  • Meals are preset and a choice of menu is not available.
  • Schedule advised by Local Representative will be final and you have to strictly adhere the timings.
  • TRANSFERS: depending upon group size;
  • The tour cost does not include any Travel Insurance Premium, but we strongly recommend Travel Insurance.
  • No tour guide/Escort accompanies our groups within India or abroad tour.
  • Tour is in group & one may have to wait intermittently for transfers especially for pick-up and dropping as transfers services are used for other group tourists too (2 to 3 Hr);
  • Scheduling & re-scheduling may be done on circumstance prevailing at the time tour operations in best interest of tour group at the discretion group coordinator (Destination Management Company);
  • Hotels and services quoted are subject to the final Confirmation from Hotels and Suppliers, Else similar property (Hotels) will be used. Kindly be advised above rates are as of date and subject to change without prior notice. All our packages are subject to RBI / GOI Rules and Regulation.
  • Baggage Allowance - Generally one suitcase not exceeding 20 Kgs of Weight and 62 Inches of Linear Dimension (L+B+H) is allowed as check in Baggage. One bag of not more than 07 Kgs and 42 Inches of Linear Dimension (L+B+H) is allowed as Handbag/ Cabin Bag in Economy Class. Please reconfirm with your airline before traveling as its subject to vary with different airline.
  • All Tour packages offered by Jai Maa Tour & Travels . are governed by the terms and conditions and undertakings in the package tour – service agreement along with the booking form, which are incorporated herein by reference.
  • The time schedule fixed by the local tour operator should be strictly adhered to. For any inconvenience, loss or consequence suffered due to tourist’s failure to keep the local tour operators timings, the tourist alone would be responsible.
  • Please also note that unlike in the case of individual tailor made tour packages; you might have to adjust timings for the sake of general member of your tour group. Hotels mentioned now are only proposed at the moment. The hotel named in the service voucher shall be final.
  • This intimation supersede all previous offers by Jai Maa Tour & Travels and any verbal communication or offer made earlier by any of our representatives.
  • The International package, applicable Rate of Exchange for initial payment/ booking amount rate on the date/ day of booking and balance payment will be charged as per the prevailing rates on that particular day.
  • Any further increase in the air fare due to an increase in the fuel Price, change in Government regulations, taxes, etc., charged by the airline will be borne by the passengers. same
  • Any increase in the rate of exchange leading to increase in surface transportation and land arrangements which may come into effect prior to departure
  • Itinerary is subject to change / swap without any prior notice
  • The group tour price mentioned is applicable if there are more than 10 adult passengers travelling together on the tour. If there are less than 10 adult passengers on the tour, then a FIT supplement will be applicable.
  • Exclusion in the package means services are not included and it need to be bear or arrange by the guest itself.
  • The hotels are subject to change without prior notice. In case of unavailability in the mentioned hotels, alternate accommodation will be arranged in a similar category hotel
  • Jai Maa Tour & Travels at its sole discretion reserves the right to change the terms and condition with or without prior notice.

Payment Procedure

Offline Bookings:-
If you are booking within 10 days of date of travel,
  • You will need to make payment of 100% of the tour package cost/ tour components costs at time of booking process is undertaken.
  • Any amendment or cancellation made by traveler would be chargeable as per cancellation policy.

If you are booking within 10 – 20 days of date of travel,
  • You will need to make payment of 75% of the tour package cost / tour components costs at the time of booking process is undertaken.
  • Any amendment or cancellation made by traveler would be chargeable as per cancellation policy.
  • Balance payment will be required to be paid at the time of confirmation of booking.

If you are booking within more than 20 days of date of travel,
  • You will need to make payment of booking amount of Rs. 20,000/- per pax at the time of booking process is undertaken.
  • Any amendment or cancellation made by traveler would be chargeable as per cancellation policy.
  • Balance payment will be required to be paid at the time of confirmation of booking.

If your booking is having tour components which needs guaranteed booking as per stipulated condition
  • You will need to make payment of 100% of the tour package cost/ tour components costs at time of booking process is undertaken..
  • No cancellation will be allowed once booking is made even if by some reason short payment has been made. The tourist will have to make entire payment whether he or she travels or not.

Online Bookings:-
To book online, you need to make payment as per the minimum booking amount specified in “Book Online” section of this package OR Rs. 10,000/- per person.
As soon as you make an online booking, you will receive a booking voucher in your email
  • You will receive a call from our support staff about your booking status.
  • We will start the process at our end while you sit back at home and dream about your holiday.

The balance payment would be collected as per the case mentioned below:
If you are booking within 10 days of date of travel

  • You will need to make payment of 100% of the tour package cost/ tour components costs at time of booking process is undertaken.
  • Any amendment or cancellation made by traveler would be chargeable as per cancellation policy.

If you are booking within 10 – 20 days of date of travel,
  • You will need to make payment of 75% of the tour package cost / tour components costs at the time of booking process is undertaken.
  • Any amendment or cancellation made by traveler would be chargeable as per cancellation policy.
  • Balance payment will be required to be paid at the time of confirmation of booking.

If you are booking within more than 20 days of date of travel
  • You will need to make payment of booking amount of Rs. 20,000/- per pax at the time of booking process is undertaken.
  • Any amendment or cancellation made by traveler would be chargeable as per cancellation policy.
  • Balance payment will be required to be paid at the time of confirmation of booking.

If your booking is having tour components which needs guaranteed booking as per stipulated condition,
  • You will need to make payment of 100% of the tour package cost/ tour components costs at time of booking process is undertaken..
  • No cancellation will be allowed once booking is made even if by some reason short payment has been made. The tourist will have to make entire payment whether he or she travels or not.

You will be kept informed at every step of the process like:
  • When your visa is successfully done.
  • Your hotel rooms are booked.
  • Your Flights are confirmed.
  • Any other inclusion in the package.
  • Once the entire package formalities are completed at our end, our representative will deliver the package to your door steps.

MODE OF PAYMENT
  • You can visit our office and make the payment. OR
  • You can deposit the payment in any of the below mentioned bank: - (You must send us the receipt of payment deposit through mail jmaatourandtravels@gmail.com)

Bank Details: Jai Maa Tour & Travels

CORPORATION BANK | A/c No.:-510101006528582 | RTGS/ NEFT , IFSC Code:- CORP0002935 | Mohana Road,Ballabgarh,Faridabad.

LIABILITY
The Company is acting as booking agent for the overseas tour operator / travel component supplier and is travel agent only. The information given in the brochure is as accurate as the Company can make it. The Company’s brochure descriptions are of amenities normally available. However, circumstances can change due to events beyond the control of the Company. Major roadwork, etc., may necessitate route changes. Where the Company knows of these sufficiently in advance, the Company will notify the Tourist/Group. Route changes could also be necessitated due to natural calamities. The Company does not control or operate any Airline, neither do the Company owns or controls any shipping company, coach or coach company, Hotel, transport and other facility or service ingredients, travel component in tour package/ tour component availed by the Tourist/Group. Since the Company only selects and co-ordinates travel component, the Company shall not be liable for any injury, death, loss, deficiency in service or damage, if any, caused by any act or omission of the management or employees or any independent contractor of any airlines, shipping company etc.

Cancellation Policy
Cancellation charges per person will be applicable as follows:

Packages
1. If cancellation is made any time not less than 11 days prior to departure, 20% or Rs. 12,500/- (whichever is higher) shall be deducted.
2. If cancellation is made 10 to 05 days prior to departure, 50% of tour cost shall be deducted.
3. If cancellation is made 05 to 01 day prior to departure, 75% of tour cost shall be deducted.
4. In case passenger is no show at the time of departure, 100% of tour cost shall be deducted.
5. Cancellation charges for Star Cruises booking shall apply as per star cruises cancellation rules.
6. Cancellation charges for Air Asia bookings shall apply as per Air Asia cancellation rules.

Sightseeing Tours & Airport Transfers
1. If cancellation made between 0-2 days prior to the day of departure: 100% cancellation charge
2. If cancellation made between 3-7 days prior to the day of departure: 25% cancellation charge
3. If cancellation made is greater than 7 days prior to the day of departure: No cancellation charge
4. Cancellation policy may vary with the Sightseeing Tour or Airport Transfer booked

VISA
VISA is always subject to emigration; The Company will not be liable to any passenger for refund, compensation or claim for shortening of tour in relation to tour shown in itinerary or any cancellation.

FOG ALERT
The Company will not be liable to any passenger for refund, compensation or claim for shortening of tour in relation to tour shown in itinerary or any cancellation, route change or postponement or delay of any airlines due to aby reason whatsoever including fog or bad weather and the tickets/package are issued subject to the conditions herein.



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